Role: Systems Team Lead

Reports To: Head of Technical Operations

Location: Greencastle Digital d.o.o, Belgrade (Hybrid)

Role Purpose:

We are searching for a motivated and dynamic Team Lead who is passionate about leading high-performance infrastructure and application solutions teams. This role is ideal for individuals looking to step up in their career path, transitioning from technical expertise to leadership.

• Lead and mentor a team of engineers, fostering a collaborative and high-performing environment.

• Utilise advanced technical knowledge to analyse, log, track, and resolve complex software/hardware issues.

• Manage technical issue escalations from both internal and external stakeholders, ensuring swift resolution.

• Design, influence, and provide guidance to executive leadership for future initiatives and infrastructure decisions.

• Plan, recommend, and implement changes and enhancements to the server/virtualization/storage infrastructure.

Core Job Responsibilities:

• Oversee day-to-day operations and maintenance of various systems and applications.

• Configure new and existing technology solutions according to best practices.

• Collaborate with cross-functional teams to ensure alignment and issue resolution.

• Lead the installation, configuration, and support of monitoring solutions across platforms.

• Provide mentorship and leadership to IT Helpdesk roles.

• Implement automation solutions for environments using software such as Ansible.

• Diagnose performance issues with web servers: IIS / NGINX.

• Manage systems like Cloudflare or other DDOS/bot mitigation systems.

• Utilise central log management systems such as AppDynamics / Graylog / ELK.

The ideal candidate should be familiar with the following technologies:

• Windows and Linux operating systems.

• VMWare (ESXi, vCenter), Citrix.

• Scripting languages like Bash, PowerShell.

• Database systems: Oracle, MSSQL.

• Monitoring tools: PRTG, Cacti, Site 24×7.

• Cloud services: O365, Azure, AWS.

Role Requirements:

• Proven leadership skills with the ability to inspire and motivate a team.

• Strong problem-solving skills and a creative approach to technical challenges.

• Excellent customer service skills and a commitment to delivering outstanding support.

• Passion for learning new technologies in a fast-paced environment.

• Knowledge of new IT developments and their applicability to Boylesports.

• Strong documentation skills for processes and procedures.

• Ability to quickly adapt to changes, address problems, and meet new requirements.

• Willingness to work Mon to Fri with occasional requirements outside of regular hours.

• Participation in an on-call rota with the Technical Operations Team.

• Very occasional travel.

• Support hours work may be required during incidents (including weekends) to support business needs and on-call colleagues.

• A full driving license and access to a vehicle is required.

• This is a hybrid role.